I recently attempted to purchase 4 tickets from Delhi to Srinagar, for a friend of mine . While scanning through the various travel portals out there yatra.com was offering a good deal. We immediately went on to purchase the tickets. However I had to fill out the lengthy personal details of all the 4 travellers. When I completed the form and hit the submit button the site claimed that the tickets I was trying to book were no longer available :(. Worse still it also mentioned that since the credit card was precharged for the tickets I would see a deduction on my card and it would be reverted at the earliest. This ofcourse got me all fumed up especially since I had a hefty bill from the previous month itself. I just thought I'd wait for a day or two and see what happenes and this is what happened.
The very evening this occured I get a call from their customer care rep. detailing and apologizing for what occured. He went on to ask me if I still needed to book the tickets so that he could check and let me know whats available. I said I didnt need them anymore. He then specifically told me that the amount debited from my card would be credited back within 3-5days.
Now thats customer service. Keep up the good work yatra.com. You have my vote for splendid customer care. Thanks
Update: Can you believe it. I actually got my refund back in 5 days, as promised.
